Frequently Asked Questions

Do you have a factory?

We're a reliable factory that has 16 years of experience in production bamboo & wood tableware and kitchenware.

Do you provide customized service?

Yes, we can customize the size of products and packaging upon your request.

How can I get the samples?

If you need samples, we can make them as per your request. You should pay for the transportation freight and cost for the sample, while the sample cost can be refundable after you place the order.

How much is the transportation freight of samples?

The freight depends on the total weight and packing size and your area.

How long can I expect to get the sample, and what lead time?

The samples will be ready for delivery in 3 ~ 5 days.The samples will be sent via express and arrive in 5 ~ 7 days. And lead time is 30 days or so, based on order qty.

Where is your loading port?

Shenzhen, Xiamen, or Fuzhou port.

What about your payment term?

30% T/T, Escrow, and Paypal deposit in advance and balance payment upon a copy of B/L or L/C at sight.