Frequently Asked Questions

Are you factory or trading company?

We're a reliable factory who has over 16 years experiences in manufacturing bamboo & wood tableware and kitchenware.

Do you provide customization service?

Yes, we are able to customize the size of products and packaging upon your request.

How can I get the samples?

If you need samples, we can make as per your request. You should pay for the transportation freight and cost for sample, while the samples cost can be refundable after you place the order.

How much the transportation freight of samples?

The freight depends on total weight and packing size and your area.

How long can I expect to get the sample, lead time?

The samples will be ready for delivery in 3 ~ 5 days. The samples will be sent via express and arrive in 5 ~ 7 days. And lead time are 30 days or so, based on order qty.

Where is your loading port?

Shenzhen or Fuzhou port.

What about your payment term?

30% T/T, Escrow and Paypal deposit in advance and balance payment upon copy of B/L or L/C at sight.

Can we imprint our LOGO on products?

Absolutely, We can imprint your artwork on any products.